Privacy Policy

Effective Date: July 15, 2026

At Ascend with Serina, your privacy is deeply respected. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website (the "Site"), fill out our intake forms, or book our holistic healing services.

By using our Site or booking a session, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Because we provide customized holistic health services, we collect both standard personal data and sensitive wellness information. Specifically, we collect:

  • Identifiers: Your name, email address, phone number, and physical billing or service address.

  • Sensitive Personal Information: Personal health history, current symptoms, and wellness goals provided voluntarily on your digital intake health questionnaire.

  • Commercial Information: Records of services purchased, booking history, and transaction details.

  • Internet or Electronic Network Activity: IP addresses, browser types, cookies, and browsing behavior collected automatically via our host, Squarespace, to optimize website performance.

2. How We Use Your Information

We use the information we collect strictly to operate our business and serve you. Your data is used to:

  • Communicate with you regarding appointments, invoicing, and updates.

  • Customize and safely execute your Reiki, sound healing, and coaching sessions.

  • Process secure payments through our authorized financial processors.

  • Maintain the security, integrity, and technical functionality of our website.

3. Data Sharing and Third-Party Processors

We never sell, rent, trade, or share your personal or health information with third parties for marketing or promotional purposes. We share your data only with trusted service providers essential to delivering our services:

  • Squarespace: Hosts our website and handles basic traffic analytics.

  • Acuity Scheduling: Manages our booking calendar and securely collects your intake forms.

  • PayPal: Processes all credit card and digital wallet payments securely. We do not store financial card numbers or bank details on our servers.

4. California Privacy Disclosures

As a California-based business, we comply with California state privacy frameworks regarding consumer transparency:

  • Notice of Collection of Sensitive Personal Information: We collect and use your health questionnaire data solely to perform the holistic services you explicitly request. We do not use or disclose this sensitive information for any secondary purposes.

  • "Do Not Track" and Global Privacy Control (GPC) Signals: Our Site is designed to respect and honor Global Privacy Control (GPC) opt-out signals and browser "Do Not Track" settings when detected.

  • No Sale or Sharing: We do not "sell" your personal information, nor do we "share" it for cross-context behavioral advertising as defined by California law.

5. Data Security and Retention

We implement industry-standard administrative and technical security measures to protect your personal and health information. Your data is restricted to authorized personnel who need it to conduct your sessions. We retain your personal data and health records only for as long as necessary to fulfill the purposes outlined in this policy or to comply with state legal record-keeping requirements.

6. Children’s Privacy

Our Site, holistic services, and coaching programs are designed exclusively for adults aged 18 and older. We do not knowingly collect, maintain, or process personal or sensitive information from individuals under the age of 18. If we discover that a minor under 18 has submitted an intake form or provided personal data through our booking platform, we will take immediate steps to permanently delete that information from our secure records and cancel any associated services.

7. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask us to delete your personal information (subject to certain legal exceptions, such as keeping transaction records for tax purposes). To exercise any of these rights, please contact us at the email address below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this policy periodically for any updates.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:

Ascend with Serina
Cupertino, CA
ascendwithserina@gmail.com